Open your notes (or your CRM's AI, if you have it). Write a 3-line CRM AI send gate: (1) draft only (2) verify the contact plus one fact (3) human Send. You're done when you've marked one real draft (or a practice one) with who still owns Send, in 12 words or less.
How-to · USE · USE.6
CRM / sales AI can draft — you still own the customer send
CRM and sales AI can draft emails, next steps, and activity notes in seconds. Treat every outbound as untrusted until you check the contact, facts, and tone — send is a human gate.
Worked example
Salesforce Einstein, HubSpot AI, Dynamics Copilot — all great at first drafts, and all terrible if they're allowed to send silently. The skill is using the draft, then owning the To/Cc, the facts, and the send button yourself. Never paste full customer history into an unapproved public chat. The customer send is still yours.